Terms and Conditions

User Terms

These terms of use (“Terms of Use”) mandate the terms on which users (“You” or “Your” or “Yourself” or “Users”) interested in browsing or availing Services of Tasleem (defined below), and accessing the platform www.tasleemlive.com and the mobile application owned and operated by Tasleem Live (“Tasleem”) collectively referred to as, the “Platform” connects with the delivery partners (“Delivery Partners”) to avail the Tasleem Services.

Please read the Terms of Use carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform. By clicking on the “I Accept” button, You accept this Terms of Use and agree to be legally bound by the same.

Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms, conditions and notices contained in this Terms of Use and Privacy Policy mentioned in our website, along with any amendments made by Tasleem Live at its sole discretion and posted on the Platform from time to time.

For the purposes of these Terms of Use, the term ‘Tasleem’ or ‘TasleemLive’ or ‘Us’ or ‘We’ refers to Tasleem Live. The term ‘You’ refers to the user or visitor of the Website and/or App. When You use our services, You will be subject to the terms, guidelines and policies applicable to such service and as set forth in these Terms of Use. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use our Platforms and services.


  • You shall be permitted to access the The platform, avail the Tasleem Services and connect with Delivery Partners on the Platform only upon creating an Account (By providing your mobile number to which an SMS OTP would be sent to verify the mobile number) and obtaining a registration on the Platform. Your ability to continue using the Platform, Tasleem, is subject to Your continued registration on the Platform. You will be required to enter Your personal information including your name and other contact details while registering on the Platform.
  • As a part of the registration, You may be required to undertake a verification process to verify Your personal information and setting up the Account.
  • Tasleem shall have the right to display the information, feedback, ratings, reviews etc. provided by You on the Platform. Tasleem shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or Tasleem has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Tasleem reserves the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform (or any portion thereof) at any time.


Tasleem Services

The Platform provides You with the following services

  • It allows You to deliver your shipments from one place to another through the registered delivery partners on the platform
  • You shall not initiate any transaction for any Item on the Platform which is illegal, immoral, unethical, unlawful, unsafe, contains harmful substance and is in violation of this Terms of Use and applicable laws of United Arab Emirates. You specifically agree that You shall not initiate any transaction on the Platform for the purchase or delivery of any alcoholic beverages, narcotic drug or psychotropic substance, etc. Further, You hereby acknowledge and agree that Tasleem shall not be liable for any indirect, direct damage or loss, cost, expense incurred by You in relation to the transactions initiated by You on the Platform.
  • Tasleem does not check or verify the packages that are being picked up and dropped off on behalf of You or the Items that are being delivered to You by the Delivery Partner, and therefore Tasleem shall have no liability with respect to the same. However, if it comes to the knowledge of Tasleem that You have packaged any illegal or dangerous substance or availed the Pick- up and Drop Off Services using the Platform to deliver any illegal or dangerous substance, Tasleem shall have the right to report You to the government authorities and take other appropriate legal actions against You.
  • You hereby acknowledge that Tasleem shall not be liable for any damages of any kind arising from Your use of the Tasleem Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  • Tasleem shall be entitled at any time without giving any reason terminate Your request for any Tasleem Service.
  • You hereby agree that Tasleem shall not be liable for any conduct or misbehaviour or actions of Delivery Partner with respect to any transactions initiated on the Platform.
  • You hereby agree that scheduling and rescheduling a transaction on the Platform depends upon the availability of Delivery Partners around Your area at the time of such scheduling and re-scheduling a transaction. Should You choose to reschedule a transaction on the Platform at a later point of time, You shall cancel the current transaction on the Platform (if initiated) and initiate a new transaction on the Platform, as per Your convenient time.
  • Tasleem shall use Your location-based information that is captured by Tasleem through global positioning the system when You are using Your mobile device to request a Tasleem Service on its Mobile app. Such location-based information shall be used by Tasleem only to facilitate and improve the Tasleem Services being offered to You.
  • We can’t fulfil any tasks which are immoral or unlawful in nature. Tasleem reserves the right to refuse to perform any tasks on the grounds of such tasks being immoral/unethical/unlawful/banned either by Tasleem’s internal policies or as per the independent discretion of Tasleem. Tasleem may also, refuse to perform any task on the grounds that such a task is prohibited under any contract to which we are party.
  • You hereby acknowledge that if You have any complaint with respect to the our Services, You will first inform us in writing within 24 (twenty four) hours of using such Tasleem Services or reach us at our contact number mentioned on our website.


User Information

  • You are solely responsible for and in control of the information, You provide to us. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by Tasleem. Further, You understand and agree that certain information will be case sensitive and must be handled with prudent care.
  • In the case where the Platform is unable to establish a unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. Tasleem reserves the full discretion to suspend a User’s Account in the above event and does not have the liability to share any account information whatsoever.


Payment Terms

  • While initiating a request for a Purchase Service, You shall pay for the price of the delivery You require the Delivery Partners to deliver to You based on the distance.
  • You agree that Tasleem may use certain third-party vendors and service providers, including payment gateways, to process the payments made by You on the Platform.


  • You agree that after completion of a transaction on the Platform, the Platform will prompt the User with an option to provide a rating and comments about the Delivery Partner (with respect to the services performed by the Delivery Partner).
  • Tasleem and its affiliates reserve the right to use, share and display such ratings and comments in any manner in connection with the business of Tasleem and its affiliates without attribution to or approval of Users and You hereby consent to the same. Tasleem and its affiliates reserve the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws
  • You acknowledge and agree that Your geo-location information is required for You to avail the Tasleem Services and initiate transactions on the Platform. You acknowledge and hereby consent to the monitoring and tracking of Your geo-location information. In addition, Tasleem may share Your geo-location information with Delivery Partners to fulfil a delivery


Eligibility to Use

Tasleem reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without according any reasons for doing so.

You shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.

User Account, Password, and Security

  • In order to use the Platform and avail the Tasleem Services, You will have to register on the Platform and create an account with your mobile number. If You are using the Platform on a compatible mobile or tablet, You will have to install the application and then proceed with registration.
  • You will be responsible for maintaining the confidentiality of the Account information, and are fully responsible for all activities that occur under Your Account. You agree to (i) immediately notify Tasleem of any unauthorized use of Your Account information or any other breach of security. Tasleem cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision.

Additional Terms

We may also require You to follow additional rules, guidelines or other conditions in order to participate in certain promotions or activities available through the Platform. These additional terms shall form a part of this Terms of Use, and You agree to comply with them when You participate in those promotions, or otherwise engage in activities governed by such additional terms.

Term and Termination

The Terms of Use will continue to apply until terminated by either You or Tasleem as set forth below. If You object to the Terms of Use or are dissatisfied with the Platform, Tasleem Services, Your only recourse is to (i) close Your Account on the Platform by writing to Us or stop accessing the Platform. Tasleem will make Your account dormant upon receipt of request in writing.

Tasleem may, in its sole discretion, bar your use of the Tasleem Services at any time, for any or no reason. Even after your account with Tasleem is disabled, dormant or made inactive, the terms agreed by You at the time of registration will remain in effect. This termination shall be effective only once You have cleared all Your dues that You are liable to pay as per the provisions of this Terms of Use.

The Company may delist You or block Your future access to the Platform or suspend or terminate Your Account if it believes, in its sole and absolute discretion that You have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically.

Notwithstanding anything in this clause, these Terms of Use will survive indefinitely unless and until Tasleem chooses to terminate them.

You hereby agree and acknowledge, upon termination, Tasleem shall have the right to retain all information pertaining to the transactions initiated by You on the Platform.

Governing Law

This Terms of Use shall be governed by and constructed in accordance with the laws of United Arab Emirates

Report Abuse

In the event You come across any abuse or violation of these Terms of Use or if You become aware of any objectionable content on the Platform, please report the same to us through Email. In case You have any queries with respect to the Terms or the Tasleem Services, please write to us.


You hereby expressly agree to receive communications by way of SMSs and/or e-mails from Tasleem, or other third parties. You can unsubscribe/ opt-out from receiving communications through SMS and e-mail anytime by contacting us for the same. However, You may still receive communications from Your end with respect to Your use of the Tasleem Service.


Tasleem reserves the unconditional right to modify or amend this Terms of Use without any requirement to notify You of the same. You can determine when this Terms of Use was last modified by referring to the “Last Updated” legend above. It shall be Your responsibility to check this Terms of Use periodically for changes. Your acceptance of the amended Terms of Use shall signify Your consent to such changes and agreement to be legally bound by the same.

TASLEEM COURIER AND CARGO SERVICES – SOLE PROPRIETORSHIP LLC” maintains the https://tasleemlive.com/ Website (“Site”).

’Visa or MasterCard debit and credit cards in AED will be accepted for payment

’We will not trade with or provide any services to OFAC and sanctioned countries’

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’ Cardholder must retain a copy of transaction records and Merchant policies and rules

User is responsible for maintaining the confidentiality of his account’

PAYMENT CONFIRMATION : Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Order Cancellation

You are entitled to cancel your order only before the pick up of the item without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

  • Email: info@tasleemlive.com
  • Visiting our website: https://tasleemlive.com
  • Phone number: 600 50 2329
  • Whatsapp: 050 226 93 92


Transaction Processing Policy

We at Tasleem take the aspect of processing credit cards payments under the consumer protection law very seriously. Therefore, we only charge for our service fee after the order has been delivered. And any order that is either cancelled by the customer before pickup or not delivered by our end will not be charged anything, and the payment transaction will be revoked